We uphold a 30-day return policy from the date of item receipt.
To qualify for a return, the item must remain in its original condition, inclusive of tags, and in its original packaging. Additionally, a receipt or proof of purchase is required for all return requests. Please contact us at Support@zishirts.com to initiate the return process. Acceptance of returns is subject to our confirmation; items returned without prior approval will not be accepted.
Eligibility Criteria for Returns
We accept returns for items that are defective, damaged, or differ in size or design from the item ordered. Upon receiving your order, please promptly inspect the items, and in the event of any defects, damages, or receipt of an incorrect item, kindly notify us immediately. This enables us to evaluate the issue and take appropriate measures to rectify the situation.
Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom-made products (e.g., special orders, personalized items), and personal care items (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. Should you have any queries regarding the eligibility of your item for return, please reach out to us for clarification.
Regrettably, we are unable to process returns for gift cards.
For a prompt resolution ensuring you receive the desired item, we suggest returning the current item. Upon approval of the return, a separate purchase for the new item can be made.
Once we receive and assess your return, we will notify you regarding the approval status of your refund. Approved refunds will be processed automatically through the original payment method. Kindly note that processing times for refunds may vary; your bank or credit card company may require additional time to complete the transaction.
We adhere strictly to our refund policy, whereby refunds are eligible solely for items that are damaged, incorrect in size, or differ in design from the ordered item.
Should you require further clarification or have any queries regarding our refund policy, please don't hesitate to contact us at Support@zishirts.com.